They are also quite officious. When Safeway didn't post, they asked me for the confirmation email. When I sent it to them, they said it wasn't good enough, since it didn't contain the final total. Yeah, but it's what they send! So we went around in circles for a few emails before they relented and posted the points.

Worse was Vistaprint, who didn't send me a confirmation email. I waited the month, requested the points and told them that there was no confirmation email. Of course, they ignored me and asked for the confirmation email. I told them the order number, but that wasn't enough. I offered to send them a screen dump of the order off the web site, but they won't accept attachments. They finally relented and posted the points, but what a gigantic hassle.

cesare, if you search this forum, you'll find discussions which answer your question.