Originally Posted by geotm
I signed up to Points.com this past month, and trasferred miles from Alaska Airlines to Amerca West. I made a mistake by not paying attention to the loss in miles in this transaction, and got only 1796 America West miles for 19,511 Alaska miles. I called America West and Alaska and they could not reverese this transaction. Points.com wants you to pay to phone them, and only responded via e-mail. Points.com refered me to Capital One, and they siad they had nothing to do with Points.com. This is a scam between the arilines and Points.com. Make sure you fully understand what you are getting into. Buyer beware!
I'm not sure how it can be a scam when you yourself admitted you did not pay attention to the transaction. They also give you a period of time in which you can review the transaction and cancel it if you want.
Points.com is very helpful if you are a few points short of a flight or status, and shouldnt be used for more than that.