I need to vent, and also get some advice.

Called NWAs worldperks desk yesterday. Agent was friendly, checked availability on partner airline (Korean Air) for standard award availability (LAX-MNL) in June. 3 seats were open for both departure and return dates!!!!! I needed to transfer some miles and purchase a few more to get to the 180k required, so I did not book immediately. By the time I was done 'shuffling', the desk was closed for the night.

Set my alarm for 3am (pst) to be back on the line as soon they opened. Got an agent that was not nearly in as good a mood as agent #1. His tone was short and condescending from the start. As he checked availability, he seemed delighted to point out that Jun1-30 are blackout dates for Korean. He is right, I checked it on the website, clear as day.

My question is: is there any way the first agent, who was extremely helpful and seemed to go thru all the steps to actually confirm availability, could have been doing something agent#2 was not willing to go the extra mile for?

Or was agent#1 just 'green' or making an honest mistake. He said, "yes, I see standard award availability for 3 available on XX date, let me check the return date,...yes, 3 also available on the return date - do you want me to book this for you now?"....so it really sounded to me like he was seeing on his screen the ability to book the awards.....

Any input for me?...will trying back again later with a different agent perhaps yield a different result?

FYI - I am a base WP member...no status any more....