Originally Posted by yyzgigi
I think it is poor customer service for anyone, Super Elite, Elite, Prestige, or nothing. Let the flames begin.

Customer service? Customer service? What the h*e*l*l is that? We are Aeroplan. Complete with that big gap between our front teeth. Customer service? What do you expect? Are you even paying for it?
How arrogant of you? How do you even think you are a customer? Are you CIBC, or Amex, or Hertz? You a customer? Be happy to get something for these useless miles that *they* paid for, OK.