I'm still arguing with them over a Barnes and Noble order that was sent in two shipments. The first shipment posted, the second didn't. When I asked for those to be credited, I got the, "Wait 30 days," then when I asked again, I got "You didn't use the exact same name (one was hyphenated, one was just the last part of that name) as your account, so we won't post them."

If the points for my latest order to ship in 2 sections doesn't post, then I'll refer to both of them.