[QUOTE=cattle]
I think everyone here agrees that AC announcing and showcasing the new J seats and Y VOD is a great thing ^ Until that day comes when you can guarantee everyone who books with AC that set up then they have a right to complain and voice it (yes Westjet is wrong IMHO for advertising TV on all their aircraft too)
My point was that everyone here now knows when the new seats are coming. simple..and we know that whining ain't going to change that.
You may feel that AC owes its FF nothing for sticking with them through the rough patches and that is technically correct.
AC owes us continued good and hopefully continuous improvement in service levels
However, why should the FF have to phone in to get seat released for a Y/M fare? They are the only ones who can access them 8+ days in advance anyways regardless of status now that C class is separated out.
If you buy a seat for a flt on line how else do you get an upgrade other than to call in;no AC upgrade is automatic AFAIK.
Instead people here speak of getting their upgrades on H fares at the airport while the high yield flyers in some cases are now flying other carriers in their cabin of preference.
That's fine and that's for AC to figure out...if they are stupids enough to lose revenue that way then they deserve to lose the customer. BUT, if the flt is selling out in the back and they need seats up front they will zero out the front cabin. A good FT'er will know that means opup and if on a Y/M ticket and no upgrade prior to flt they should go elsewhere and hope to get it there.
Frankly, I don't see many people not getting upgrades and I also understand that an upgrade is a freebie unless I've paid Y or M and been promised the upgrade as a condition of sale.Even that is subject to seats being available.
No one should have to phone in to get a seat released.
How else are they going to do it when AC does not have an on line upgrade request format. And I agree they should but they don't just yet
An H fare vs a Y fare on YVR-SYD is a significant difference in revenue to AC but they think that people will just play the lotto. It sounds as though more and more will not.
Then they will get the message but from what I've heard they make good money on those flts so something is being done right by AC
You either have some seats for upgrades or you don't and then you do comps when the flight is oversold on cheap fares. Full flight does not mean full revenue potential
Its whatever the yield management system allows them to do. It might not be perfect but I'm sure the route controllers are working it hard.
Those that are "whining" are telling AC what they need to do to get some high $ spenders back on their aircraft instead of having to sell some extra Tango seats to fill that plane. They are asking AC to help them fly AC. That is not whining, it's called feedback from your best customers and should be considered.
I was referring to the seat situation only.
BTW, if AC is selling so many high fares then why were they doing the Elite for 27k this year to so many and SE for less as well?
I think that was for non resident AC fliers only.
Before you dismiss my remarks by mentioning loads I have no problem with AC and am glad they are doing well but it doesn't mean they couldn't be doing better by listening to their customers.
Who says they don't listen. I've participated in four AC events in the last year and there are at least two more being planned. Those are feedback sessions. I've also been to a small focus group where we let it all hang out and we know they listened as they have at other sessions.
Sometimes when you get to big for your britches you split them and then you have real problems
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Tell that to the WJ characters...I just read a disgusting article where Clive was effectively saying he was about to bury AC;and he can't even catch up on loads since his crooked game outed.
Defending them to the death, well that's a judgment call
I can tell you that you do not know whether or not I defend them to the death. They do take care of me and I don't whine when my wine is not the brand I think they should have or my IVOD does not work properly,etc.
If they really screw I'll be right there...........most of what I see here, particularly about upgrades from cheap fares, is simply whining about a freebie.