I think everyone here agrees that AC announcing and showcasing the new J seats and Y VOD is a great thing ^ Until that day comes when you can guarantee everyone who books with AC that set up then they have a right to complain and voice it (yes Westjet is wrong IMHO for advertising TV on all their aircraft too)

You may feel that AC owes its FF nothing for sticking with them through the rough patches and that is technically correct. However, why should the FF have to phone in to get seat released for a Y/M fare? They are the only ones who can access them 8+ days in advance anyways regardless of status now that C class is separated out. Instead people here speak of getting their upgrades on H fares at the airport while the high yield flyers in some cases are now flying other carriers in their cabin of preference. No one should have to phone in to get a seat released. An H fare vs a Y fare on YVR-SYD is a significant difference in revenue to AC but they think that people will just play the lotto. It sounds as though more and more will not.

You either have some seats for upgrades or you don't and then you do comps when the flight is oversold on cheap fares. Full flight does not mean full revenue potential


Those that are "whining" are telling AC what they need to do to get some high $ spenders back on their aircraft instead of having to sell some extra Tango seats to fill that plane. They are asking AC to help them fly AC. That is not whining, it's called feedback from your best customers and should be considered.

BTW, if AC is selling so many high fares then why were they doing the Elite for 27k this year to so many and SE for less as well? Me thinks that some of those FF's decided to go Tango and aren't giving AC the money they want even though the flights are full.

Before you dismiss my remarks by mentioning loads I have no problem with AC and am glad they are doing well but it doesn't mean they couldn't be doing better by listening to their customers. Sometimes when you get to big for your britches you split them and then you have real problems . That said they are doing a great job of trying new things like city passes and the sun passes. Just remember that not everything a company tries is successful and that's ok. Defending them to the death, well that's a judgment call