Originally Posted by badjuju
I'll stop my rant now but I'm reconsidering switching to Starwood and severing all ties with Marriott. I have about 90K points with them - not a whole lot and I just wish I can get similar status to Starwood. Maybe then i'll donate my points.
So far I haven't had many problems with Marriott properties anywhere. It would appear that the problems stems from that particular property and not systemwide. A letter to Marriott's customer relations department is in order -- forget about sending it to the GM of that hotel, they'll get it from the customer relations department.
If it's that bad (and it sounds like it is), stay away from that hotel and stay at a Courtyard. If it's any comfort, I'll be going to Omaha in February and I'm planning to away from that hotel because of your experience there.