At the end of August I flew from Taiwan to UK via AMS with the AMS NCL flight being on KLM. I watched my luggage loaded into the farty little plane they use and when I collected it off the belt at Newcastle one of the cartons was burst open. They seem to have an ongoing game at NCL to see how far they can throw peoples luggage as I often end up watching them do it.

I filed a claim for missing items and told them I was going to be at the aiport for about 3 hours and the items were very easy to identify with the packaging on them making them really stand out.

Anyway the guy filed the report for me and I flew off to Italy a few hours later.

I was travelling in Europe for about 4 weeks in total and then when I got back to UK I sent the paperwork to KLM's office near London.

They wrote back mid October,to say sorry but you must report this within 7 days which I am sure is not written on any paperwork I had. I called them last week as I only just got the reply as I have been back in Taiwan now for some time and had this sent to me.

A very nice lady who had written the letter said she would ask her boss to look at it again once she understood I had been travelling and could not file the claim on time.

Today she emailed me again to say they were sending me a cheque for XXX hundred pounds to cover this.

That put a smile on my face and I thought how good it was to get some real service again.

I really think the baggage handling at NCL is a joke and for sure as a regular flyer through there there seems to be no one who cares about this.

The 7 days thing I have never heard of before and would also wonder what has happened to my items that are obviously still at Newcastle aiport.