Originally Posted by Eastbay1K
Yes but in the meantime, you should demand compensation. This is almost as outrageous as someone in a hotel forum (who I'm surprised didn't commit hara-kiri) after a hotel stay from hell, or something of that note, where he didn't receive the grand palacial suite and the lotion had the wrong smell...or something equally egregious
My real concern was being told I couldn't have my upgrade FC seat without a coupon (and be put back in coach, probably not in an exit row seat, on a transcon) ... when no coupon was required. Humor aside, not outrageous at all -- just an interesting software glitch that could have unintended, uncomfortable consequences for some upgraders.
Compensation? Hey, now there's a concept -- demand an upgrade for an upgrade glitch.... Perhaps not.
An explanation was fine. Besides, they were very nice.