Originally Posted by bdschobel
I had a shoe battle today at EWR (Terminal B, center satellite) and requested a complaint form. I planned to complete it at my leisure and mail it later to the FSD. The very nice three-striper, Mike, said that the form is SSI and couldn't be taken from the checkpoint.
I agreed that a completed complaint form might very well be SSI, but I couldn't see how a blank form could be. Mike insisted that his bosses told him that the form itself, even blank, was SSI. This was a new one for me.
Anybody else have any thoughts on this?
Bruce
I don't know if it's SSI - but there are some really stupid rules about keeping control of widely disseminated documents (documents we put in bags have to be kept locked up so someone does get their hands on them, ahhh!).
I also don't know how other airports do it, but we just give away complaint forms in a pre-addressed envelope, and they can do whatever...