Stayed there about four years ago as a Diamond--nice hotel but not the best. My wife and kids checked in one day ahead of me--and received a boring small room. When I arrived and asked the manager for better, we were upgraded to a HUGE one bedroom suite with large angled balcony overlooking the ocean. Acapulco has had better days--but our three days were enjoyable. Better Hyatt resort alternatives--consider Kuai, Aruba or Grand Cayman.