I had a shoe battle today at EWR (Terminal B, center satellite) and requested a complaint form. I planned to complete it at my leisure and mail it later to the FSD. The very nice three-striper, Mike, said that the form is SSI and couldn't be taken from the checkpoint.

I agreed that a completed complaint form might very well be SSI, but I couldn't see how a blank form could be. Mike insisted that his bosses told him that the form itself, even blank, was SSI. This was a new one for me.

Anybody else have any thoughts on this?

Bruce