Originally Posted by KenJohn
Does BA "advertise" this fact that you can cancel fully flexibly tickets on-line. If so, the Advertising Standard Board would be a better route for false advertising. They do not allow small print exclusion.
Surely if they allow you to book something online then one should be allowed to cancel online. If one can't for reasons outside your control (such as BA's incompetant website) then I cannot understand how they can get aware which such a charge.