Any Brits out there who lost out in the Expedia - Japan Hilton, cock-up?
Hi, I'm a freelance writer looking into how Expedia.com wrongly sold rooms at Hilton Tokyo and Osaka at well below actual price.Has anyone from the UK been caught up in this saga?.Have you got a good/bad tale, to tell? - I'll be very glad to hear your side of the story.
Many Thanks
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Originally Posted by andrzej
I did post this at the end of the Tokyo thread, but I think it needs it's own thread.
USA Today
http://www.usatoday.com/travel/hotel...hotsheet_x.htm
We asked Expedia whether they would honor these reservations. According to spokesman David Dennis:
"A pricing error occurred on Friday night, and rooms at two Hilton International hotels in Japan were advertised at the wrong price due to an isolated processing incident. As soon as the error, which was obvious to consumers, was noticed, it was immediately rectified.
"Expedia and Hilton stand behind consumers. And to resolve this episode in a fair and equitable way, the following solution has been reached:
"If a booking was made for the month of November, Hilton will honor the reservation at the quoted price. But if a booking was made for December or beyond, it will be cancelled – unless it is part of a package, which Expedia.com will honor."