Originally Posted by Altaflyer
If you have ever called the UA res line and "discussed" your matter with a rep in India you will quickly realize how horrid a situation that is. Their end of the discussion is all scripted and you end up talking in circles until you get frustrated, hang up and decide that next time you will call a competitor. They should do a cost/benefit on that. Luggage may be different though since no one will likely know where it is, no matter where the agent is located
My experiences with the offshore call centres has ranged from near perfect (a Microsoft Outlook problem) to downright horrible (Amex). The Amex agent sounded as though he was reading from a script and it became so frustrating that I simply had to hang up and call the direct Toronto line number and sit on the line until another agent came on.
