Originally Posted by david4455
I called the internet web support. They listened and said that they too see a pet in the cabin already...but....another reservation system they use showed no pet... she put me hold...and ten minutes later came back and said they she and her supervisor believe that there may be a glitch in the system and that they would go ahead and give me the in-cabin pet reservation for my original flights....they really went all out and it just pays to try as often as needed till you get a decent outcome...
I'd be sure to re-confirm in a few days to make sure someone wasn't just telling you something to get you off the phone.