I had been a Flying Colonel with Delta for almost twenty years. (An honorary status given their most loyal customers.)

About a year ago, Delta ended this program without any real explanation.

I had flown Delta when it was many notches above all other American carriers. They actually had a commuter desk for me to call and obtain reservations.

I had stayed away from Delta because of my disatisfaction. I recently flew out of Atlanta. I had connected in from Miami. Once the plane was boarded, the pilot announced that there was a problem with the navigational system and we would have to change planes. I spoke with him privately and he told me that the plane had sat for two hours from its last destination, that Atlanta maintenance knew of the problem and did nothing to correct it during that time. He only found out about it when he began his pre-flight check list.

He was as frustrated as I was.

My communication with the Delta Customer Service department matches the service given in the air.

Have you ever tried to reach the headquarters switchboard in Atlanta?

This is like the old Eastern Airlines.

------------------
speedbird001