My grouse is not about the accent. Its about the lack of training and competency of the staff. Being equipped with just a willingness to serve is not sufficient. They need to understand the MP program, the route network etc. Most of that comes from experience. But, United by virtue of having run its own RRs for many years, must have significant training processes that they should deploy on these outsourced staff. Unless they train these people, this is not going to save United any money. Its just going to leave them with dissatisfied customers giving their money to another airline, or dissing outsourcing.