Originally Posted by nycnnj
The publicity of the Expedia and Hilton pricing would have been worth its weight in gold if they had actually honored the (relatively few in the scheme of worldly things) bookings that were made. However, they chose to cancel it and seem to be garnering more negative publicity than I can even comprehend. Not only were the bookings canceled, it sounds like some were not, the goodwill "coupon" does not work as was promised, and representatives keep pointing their fingers at the "other" company as the cause of the blame.
I'd guess that Expedia is a pretty miserable place to be working right now, with all this confusion, many calls from justifiably upset customers, and mixed messages from management. I want to sympathize with the CSRs who answer the phones there, but I'm just so disappointed with Expedia as a company, that it outweighs any sympathy for individual employees.