Originally Posted by dlen111
i once asked about an upgrade and the agent, without even lifting her head, pointed to the screen. it gives the DL gate agents an excuse to keep the counter from falling over and actually makes them feel less empowering and useful.
As the previous poster said, it's the attitude that's the problem here. Pointing to a monitor to answer the question is akin to the standard, said without checking either the list or who is asking, "It's checked in full," response we currently hear. At least with a monitor we can check for ourselves.