Join Date: Jul 2002
Location: Still going through ORD security when boarding has already started
Programs: AA EXP, UA Silver, HH Gold, Bonvoy Gold, IHG Plat, Hyatt Disco, Reno Air MEGA Platinum
Posts: 10,293
illa bells:
PLEASE, PLEASE, PLEASE send an e-mail/letter/fax to United with a quick note explaining what you said in your post. Especially emphasize that you gave $1600 in revenue to another airline due solely to their Indian call center.
The more letters we send about this, the more likely that UA will end this disgraceful outsourcing nonsense.
Complaints by customers of other companies have caused management to "de-outsource" similar operations. We can do the same with UA.
<stepping off soapbox>