Originally Posted by J.Edward
DL monitors also cycle information that the average (read: majority) ask such as seatmaps, weather at the destination, in-flight food options, standby status, upgrade status, and many more items. While I agree that investing in monitors just for upgrade status would be a waste we must remember they could display other relevant information.
True, and very good points.
Even more sophisticated travelers like myself (I hope!) sometimes are curious about some of that information and having it displayed clearly on a monitor must save DL's agents countless time -- allowing them to focus on more important customer service and departure management issues -- while also facilitating upgrade and standby transparency.
On this one innovation, CO lags behind DL.
