/rant on

These days it's a sure thing that whenever I call UA I will be put through to an India-based CSR. It's also a sure thing that the conversation will almost always take longer than it should due to (occasional) intelligibility and (more frequently) training issues.

In the grand scheme of things, this is a very small irritation, albeit a growing one.

However, after wasting 20 minutes of my time yesterday trying to get a sweet (but inept) India-based CSR for Delta to book a simple, domestic award ticket, I must admit that I didn't want to talk to anybody from India today.

No such luck.

Today I reserved 3 UA tix via the UA website. The 4th ticket had to be done over the phone since I wanted to use a voucher. I called UA:

1) First agent - very strong Indian accent (I hung up)
2) Second agent - milder accent, but still Indian (I hung up)
3) Third agent - strong Indian accent (noooooooooooooo...)


I gave up. Rather than have her try to book the 4th ticket, I asked her to just cancel my other 3 tickets instead. She proceeded to tell me that I would have to pay $300 to cancel the 3 tickets that I had just booked on the UA website (19 minutes earlier). Sigh...

I'm afraid I've got India-based CSR fatigue, and because of it, today Northwest eventually received $1600 in revenue that was intended for UA.

Train your people better, United. You, too, Delta.

/rant off