Originally Posted by mannen
Unfortunately, the ppl at BA seem to have no idea about the product they sell. I also spoke to Finnair and they said you can have max 4 segments per continent, and that it was impossible to buy extra segments.
The OW-carriers seem not to know the products they sell
These are complex products, we often debate the finer points here.
Gardyloo's
post #23 above sums it up perfectly. At least coming to this forum, you have the expertise of many to draw on.
Originally Posted by Gardyloo
RTWs and their kin are products that not many sales reps or CSRs see, so there's no deep reservoir of expertise on them in many field stations and branch offices. BA seems especially to be prone to mis-statements when shooting from the hip, although eventually the rates "desks" usually sort it out, but only after putting customers through some hassle-laden process. It's not a perfect oneWorld.