Old Nov 10, 05, 2:18 pm
Join Date: Jul 2005
Location: Saigon/Hanoi/San Francisco
Posts: 1,774
SPG Corporate Customer Service is the best I have ever encountered. I wrote them an email about my unpleasant experience at a hotel in Mexico. The next day, the Hotel manager called me personally to apologize and offered to compensate for my trouble. Apparently, SPG corporate won't allow the hotel to close my case unless I was completely satisfied with the resolution. ^
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