Originally posted by Germanfflyer:
CO:
NO lounge to any elite
No dedicated phone line just a "special" light on the switchboard of the regular line - as an insult they ask you to put in your elite number to access but if you put in any number they will take IT ANY WAY
Upgrades: depending on time and place you travel but all I know say that competition has become very, very tough for silvers (unlimited NON-upgrades)
Asking for your FF# is not to "weed out" the non-elites; the reason that it accepts anything is purely because they don't want for a good customer without their FF# to be ignored. However, when you enter in your FF#, the agent has it appear on their screen when taking the call. Haven't you ever noticed that they don't ask you your name or FF# when you enter that in there first?
As far as upgrades, I'm seeing about 70% as a silver (almost gold), even on transcon flights or on popular routes during peak business travel times.