Hi JoanH
As a rule I don't believe in responding to unconfirmed anonymous off the record surveys.
Please post that secret survey that shows Gold is better than Platinum.
Also where do you get the idea that ONLY Platinums are complaining.
On the bright side, I have cut my flying with Delta in half and therefore should be Gold for 1999. I guess delta should send me a Thank You note for being a better customer. (PS I have cut my delta expendature by about 60%)