alhcfp and kelly: I am sure both of you have taken advantage of your SkyMiles membership by redeeming free tickets and upgrading. Am I right? It may not be as easy as it used to be...but that is simply because the programs have gotten out of hand. There are not enough "free" seats available. So you can't upgrade on every single flight. Is that really so bad? If alhcfp can upgrade on one of his $200 K fare tickets - that's great! But it is a bonus, a perk, an added incentive to fly Delta. Delta can't fill up the plane with free award tickets and fill up first class with free upgrades. How would they make money? As I have said before - you guys have made some valid points. And whether you believe it or not, I am sure Delta appreciates your business.