alhcfp,
you said it all......Thanks
JoanH,
Thank you, my company thinks so.
jeyna,
Yes "you get what you pay for" I/My company payed over 24K for my air travel last year on Delta alone.
I think all we ask is when we(FF) sometimes go out of our way to fly with Delta when we have other airlines to fly. We would expect Delta (sometimes) to go out of their way to make us feel SPECIAL.
I must say I like to fly with Delta and most of the time its great. I think we all can agree Some Great people work at Delta.
If the management at Delta could see what loyal (FF) they have they might see the real numbers.