Re Delta's management needs to be listening to these comments, I doubt it. I talked to a Delta rep in the Atlanta Crown Room recently, and he told me that a friend of his is a senior level manager at Delta. This manager said (allegedly) that "although the frequent flyers will ..... and moan for awhile, we'll just put up with it, lend a sympathetic ear, and pretty soon they'll forget about it". With that kind of attitude towards its frequent flyers, Delta is not going to remain profitable for very long at all.