Originally Posted by TransWorldOne
"We will not cut benefits from OnePass, our industry-leading frequent flyer program, because we remain committed to rewarding our most loyal customers."
-- Gordon Bethune (two weeks before significantly cutting benefits of the OnePass program)
"You have got to tell everybody the truth, you get a lot more respect."
-- Gordon Bethune (after lying about OnePass)
You forgot "We're not going anywhere."
-- Marty Shugrue in TV ads for Eastern in the days before they collapsed