Originally Posted by the_nomad
This is getting tiresome.....
Yesterday I was told I was outta luck by an Expedia.com supervisor, today I read some positive posts so I called and was told I was set again. Now here come some more negativity.
Anyone else feel like a bloody yo-yo?
I would say one more time, judging from Expedia track records, until Hilton said it would honor it, I would say whatever Expedia said about their honoring the bookings is just garbage.
I for one, never think this is some sort of "promo" - it is a pricing error and we try to take advantage of it and would not put in endless discussions about the "promo" argument to defend our action.
I do agree with everyone, Expedia handles this fiasco extremely poorly. They should refrain from sending any "honoring" e-mails to people, but have a standard e-mail telling people they made a mistake and were in the process to find a remedy. Then they can send out another standard e-mails for the solutions and give people full refunds.