Have at it -- sent this Monday and still have had no response. Considering I'm a Plat and have been for the last four years, they would have done something by now. This was the worst, I'm wondering if anyone else was on the ramp with me.

Read away.. (to the CO Cust Service)

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To whom it may concern,

I was on flight 348 last night (Nov 6th) - Onepass number <deleted>. I have never been on a CO flight (let alone another airline) that was as screwed up as last night.

We sat on the ramp for 5 1/2 hours, and then took off at 10:30pm for a 6 1/2 hour flight and a full scale prison riot going on in the plane. No food, no drink, NO anything was served on the plane for 5 1/2 hours and people were screaming "get back to the gate" - it was like a rock concert gone bad. I fly a lot and I have NEVER been on a flight or airline that did that - I mean really, get the plane under control. With a completely full plane, and people mulling about the aisles, the plane was a clausterphobia box - my wife and I felt like crazy people on that plane.

I think next time (my advice) - go back to gate or not board the plane with a storm heading into the NYC area. Most westbound and eastbound traffic on hold into the NYC area - you knew this before we boarded. Why I know this - I talked to the gate agent before boarding and she told me that there was a delay and that eastbound and some westbound traffic was in "Hold" - I said, why board the plane now? - she said, we are going to try to "make it". Next time, I'll be smarter and know that "make it" is code for clearing gates so that you can move planes in a delay and keep me in a rat trap for 11 1/2 hours. Shame on you.

I'm done flying out of EWR with CO, it's just been such a hassle lately, no upgrades, no service, PACKED planes. I think my biz will go to NWA with less packed planes to HPN routed through DTW to SFO - it's a real shame, but this was the straw that broke the camels back.

Thanks,