Old Nov 8, 05, 12:53 pm
fly co to see the yanks
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,537
i would reiterate william's advice. for everything i hate about starwood (web site, web site, web site to name three), their customer service is T-O-P K-N-O-T-C-H. virtually every time i have had a problem in the years i have been platinum, it has been resolved at equal or greater than my expectations.

lay out your problems as nicely as you did in your flyertalk post, and i am sure the property will make you feel better.
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