Another CO screw-up on the EQM's. I reserved a EWR-CDG roundtrip on continental.com. The fare was a H outbound and W on the return. I then called my elite line to request the upgrade (which, of course, they put me on the waitlist for). When I tried to purchase at continental.com, it wouldn't price because of, I assume, all of the changes. I called the electronic support desk and they ticketed it. Here's the result:

1. On the outbound, the H fare posted 2 elite segments but seems to have only posted 100% eqm's (instead of the promised 150%).
2. On the return, I got only 50% eqm's and 0 segments.
3. No continental.com booking bonus.

I emailed onepass, and the answer was "Sorry for the discrepency, please allow us 3 weeks to fix your account."

My question is whether anyone has any experience of whether onepass will actually follow through and fix my account or are they just blowing me off?

Thanks,

Brooklynflyer