Gardyloo and Christep,

Thank you for your responses. I forwarded to my HI friends this link and have also urged them to register so they can take advantage of the FT resource. I also advised them to do their research first, use the search tool, and then if they can't find what they are looking for to ask questions so they would not have the over zealous jumping down their throat to do a search.

I also sent them the AA ATW desk phone number so they can follow-up and call AA ATW desk themselves. Once they get some kind of definitive answer I, or they, will post it here for the benefit of others in a similar situation in the future.