Originally Posted by formeraa
Unfortunately, this is a feature of many (if not most) codeshare agreements. Often, the computer system connections are not perfect -- even though AA and AS both use SABRE.
In addition, if the codeshare partner agents handle the flights, it can add additional complications. For 1 or 2 flights per day, AA agents are just NOT going to have the same knowledge as trained AS agents. That being said, the AA agents should have known to call AS ticketing in Seattle when they are confused. Obviously, they were too lazy to get on the phone!
It's interesting that the QX staff in Wenatchee can print all three boarding passes (EAT-SEA, SEA-DFW, DFW-wherever), but the AA agents can't do it on the return flight. This happens with the SEA-DFW/DFW-SEA on either AA or AS. It seems as though the third flight segment on QX throws AA into a tailspin. They tell me they can see the connection on their screen, they just can't print a boarding pass!