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Old Nov 5, 2005 | 9:41 pm
  #9  
suzanneaustin
20 Years on Site
 
Join Date: Apr 2004
Location: Austin, TX
Programs: UA 1K MM; Marriott Platinum Premier; HH Diamond; Hertz President's Circle; Avis PS; AMEX Plat
Posts: 1,008
I have always received a reply from the Diamond Desk acknowledging my compliments (99%) or complaint. The one complaint I had this year resulted in an immediate email from the Diamond Desk and a personal email from the hotel manager.
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