AS kiosk. AS glitch, showing to "Collect Comp Upgrade" when there was no coupon required for the return flight, since it was a standard 72-hour Gold upgrade. Only the outbound flight required collecting the upgrade coupon, since I had confirmed that as a coupon upgrade weeks earlier. But I had done no such thing with the return flight.

The only reason I mentioned the AA staff is that in MCO, AA personnel handle AS counter and gate, and they really had no idea what to do or even how to check if my record accurately showed that the outbound required a coupon, and the return was a standard MVP Gold 72-hour upgrade.

At least they were kind enough to try reprinting the boarding pass, noticed it no longer asked for the upgrade coupon, and sent me on my way.

My only concern is having to go through this routine (and explanation) again on two upcoming flights to EWR and one to BUR when I have used coupons in one direction only and may get more standard 72-hour Gold upgrades.

Hopefully someone from AS can explain what happened.