Originally Posted by Seattlenerd
For my return flight, I received a normal MVP Gold 72-hour upgrade automatically (no coupon involved). However, when I got to the Orlando airport to get my boarding pass from a kiosk, the boarding pass indicated to also collect the complimentary upgrade -- even though no coupon was used. The American Airlines personnel at the counter who work the flight in Orlando had no idea what to do (they couldn't figure out the record), but they were able to reissue me a boarding pass that didn't say to collect the complimentary upgrade.
Was this a AA or AS kiosk. If an AS kiosk, it should have nothing to do with the non-AS agents.
As for the system integration, we recently flew SFO-LAX-AUS and back the second and third segments were AS number on AA metal. For the outbound, we were able to check in online at AS and get boarding passes. There were 2 issues/observations there: 1. It printed out 2 separate BPs, one per segment, not the usual multi-segment BP. 2. On the AA segment my partner and I had two adjoining seats Row X A&B. It showed on the AS site. When we printed the BPs, We each had a BP with the identical seat Row X A. (I did not notice that.) At the AA gate the agent did notice and just printed us out another BP. The flight was not full and my seat not taken.
On the return I tried to check in on AS. (All AS flight numbers, the first AA metal). It would not let me, stating we needed to check in with partner airline. I obtained the AA PNR and checked us in on AA.com. It gave us the first segment BPs, not the LAX-SFO ones (they were upgraded tu U). Upon arrival at LAX we had to take the shuttle from the AA to the AA commuter term, then to the NW term, then to the AS term. We got to the gate (barely) in time, no time to stop at the nice BR. I went to the gate agent and told him we needed to pick up our BPs. He asked if we were coming in on AA. My affirmative response got a "so that's why" response. I did not inquire, was glad we still have our seats, and we had a pleasant flight.
I think we were not checked in at all. System glitch?