About 6-8 months ago my then 6-8 month old QC2 developed the nasty poorly-designed headband cracks (you know the story). I called the Bose 800 number and they said send them in and they would send out a new pair in 1-2 weeks. That was too long so I took them back to the nearest Bose store and they swapped them out for a new pair in 5 minutes.

Last week I noticed 2 fine cracks developing about where the other 2 pair of QC2 cracks developed. So it was back to the Bose store and after 10 minutes the nice girl swapped them out for a new pair. She said they had a new design (and I noticed it), a slightly different color (this was tougher to discern) but no carry strap (she said keep the old one). I suggest you get out the microscope, the magna-flux or whatever so you dont get caught with a non-functioning pair of pricy QC2.

MisterNice