Originally Posted by DisgruntledGoat
Over a a month ago, I sent out a EU Claim form for back to back cancellations. I also sent a complaint letter via registered mail to the US office (in Jackson Heights) and both UK offices (in Harmondsworth and Sudbury).
I didn't expect the British Airline to be so ignorant to their customers! Do you have an insurance against such cases? They may give you a lawyer?