I already tried that route... they are not honoring. There are numerous issues here:

1) Onepass representatives are not empowered.
2) The program was roled out very hastily with many different interuptations of how to receive EQM's. They probably should have sent out an instrution
3) Many misprints on the website and many changes after the program got underway.

I am hoping they will lax their hard line on not honoring what was on their website in the beginning.

We shall see...