Originally Posted by craz
...I would have assumed that they would have seen that people were still getting it as a Cat1 and informed whomever back in Jan or Feb when a # of people were cashing in for future stays that I know of. Im not complaining, it saved me a few 1000 pts, but will now book my upcoming stay elsewhere, where its also a so called 5* but at 1/3 the rate, thats why the other Hotel gets me staying there 40-50 paying nights, and why I dont cash in my points for the other Hotel.
Thanks for the answer, and can a Hotel mid-year have its Cat raised or lowered? I imagine the Hotel will ask for it to be raised and SPG will check it out and maybe do so, but I cant see a Hotel asking to be lowered.
It took them until about May to catch the fact that they were not being reimbursed correctly. They were asked to supply documentation to support their claim, it was verified, and adjusted accordingly.
I have heard of at least one hotel in AP asking us to lower them mid-year. I have no idea if it was approved or not. Apparently they were worried that they would be getting less award bookings if they went up in category. Go figure.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]