Originally Posted by yyzgigi

I don't know if it is still true, but it used to be that the E line was the best service. As I understood any agent can talk to an E and they get high priority, while only select trained agents were allowed to talk to SE. Therefore SE's get a higher level of service, but in high demand may get slower service.

The next time you have a long wait on the SE line, try the E line. If any SE's don't have I can give to them.