In the most recent statement's Update newsletter, CO seems to be following the trend of the major hotel chains (Starwood comes to mind) with their "Lowest Fare Guaranteed" program.

Seems like a positive change if it actually works. At least we won't lose 100% EQM's if co.com doesn't have the lowest fare. The details are as follows:

1. Purchase your ticket at continental.com.
2. If you find a lower published retail price online for the same Continental flight, itinerary, and class of service that is $10 or more lower than the fare purchased on the same day (defined as within 24 hours) of your original purchase, call 1-800-300-1547 and file your claim.
3. We'll refund the difference and give you a $100 Electronic Travel Certificate toward a future Continental Flight if we can verify the lower fare online.

Seems like an enhancement to me, and a real one at that. Bravo, CO! For once, you have actually impressed me.

[This message has been edited by Cory6188 (edited Jan 24, 2004).]