Hi guys,

I need your advice on how to deal with CO's customer care dept : back in september, my flight MAD-EWR got cancelled for a MX problem. I am a ST elite + member (AF Flying Blue Platinum) and I was flying BusinessFirst on a Z fare. I absolutely had to be in NYC the next day so after a lot of negociation, they rebooked me on British Airways, doing MAD-LHR (in coach) and LHR-IAD (in business). I slept in IAD, took the first IAD-EWR flight and arrived on time for my big meeting. However they lost my luggage and got it back 5 days later.

My first question is : what do you think I can expect as a compensation ? Even though I did get to fly out of MAD on the day i was supposed to, to get back to the US, I arrived at my destination almost 18h after I was supposed to, flew in coach for part of the trip even though I had paid for business class, and my luggage got lost. I am thiking either miles or $$$ vouchers redeemable on CO flights, how much do you think is reasonable ? I already sent my letter to CO so this is just for me to know what to expect...

My second question is : I sent them that latter on 9/25, it's been a month now and I have had no answer. I called the Customer Care line and they told me I would have to wait approx. 4 weeks more to get an answer. What kind of service is that ? Should I wait, or should I try to call back and get them to look at my claim earlier ?

Your advice is very much appreciated.

Thanks
Aurelien