Had a great family experience in May 2004. As MR Platinum, was upgraded to a grogeous suite. Overall service was friendly--definitely not bad. Breakfast was included--definitely above average.
Concierge arranged a minivan driver who shuttled us around for low cost.
The Sugar Train is a must do experience--approximately $100 per person for a four hour ride.
We had a fabuluous dinner at a restauarant about five minutes from the hotel--forget the name--it's perched on a hill with views over the Carribbean and Atlantic. Ask the concierge for the restaurant with a pool!