There is a saying in Argentina
"donīt complain if you do not complain". So I did complain.

I flew EZE-IAD-ORD-NRT-BKK in July.
Upon arriving to my hotel and unpacking in Bangkok I noticed that there were some items missing: a pair of Nike shoes, 2 Nike t-shirts, some socks and a manicure set. Roughly all items added to USD 90, so I stated that value.

Next day I went to the airport, filled a claims form, stating what was missing, indicating the approx. value of each item. I gave the form to the agent who did not collaborate very much, and asked for a copy. He wanted me to give him a receipt for the items missing as proof I had bought them. I told him that it was a bit hard for me to hand him that piece of paper in Bangkok when I had bought the items in Argentina...

October 1st I received a letter:



August 29


Dear Mr. Chejus,

Thank you for your patience while we have been searching for your missing property. We are sorry our tracing efforts have been unsuccesful, and apologize for the inconveniece this incident has caused you. Although our trace will continue, we want to resolve your claim without delay.

Our check in full payment of your claim will be mailed to you shortly.

We are continually working to determine how we can improve our service and minimize mishandling. Situations such as this are no more acceptable to us than they are to our customers. We can only assure you that your experience is not at all typical of the standards we strive to maintain.

We are sorry that we gave you reason to be dissapointed with United and are confident that your future flights will be satisfactory in every respect.

Sincerely,

Theresa Fugitt
Central Baggage Representative

Then some weeks later I got a call from United asking for my bank account since here in Argentina we can not cash checks in foreign currency. The equivalent of USD 90.- is in my account. ^

I might add that this year I became 1k (from Premier) and this may have been taken into account.

PM if you need further info.

Diego